EM·01
Burning smell at panel
"I smell something hot near the breaker box and one breaker keeps tripping."
OutcomeCaller told to flip main off if safe; on-call dispatched immediately. Logged with photos.
Built for electricians who triage by ear.
Phonewright handles your overflow with the same instincts a senior electrician brings to the phone. Live arcing, hot panels, and partial-power calls move to the front of the queue. Service upgrades, EV chargers, and ceiling fans get on the calendar without anyone losing sleep.
Electrical work is invisible until it isn't. The phone call before the visit is where the safety triage actually happens.
Three real-shape examples of electrical emergencies the agent recognizes and routes, with what happens after the first sentence.
"I smell something hot near the breaker box and one breaker keeps tripping."
"Bedrooms and kitchen lost power but the rest of the house is fine."
"Outlet sparked when I unplugged the toaster. Now it's warm."
Not every call is on fire. Most calls are paying work that just needs a competent voice on the line at the right time.
Homeowner just bought an EV, needs a Level 2 charger in the garage.
60-amp panel, 1950s home, owner has been told to upgrade.
Customer wants a fan swapped in a vaulted-ceiling living room.
Every electrical agent ships with rules tuned to how the trade actually behaves. These are the defaults. Every client tunes their own from there.
No matter how the caller describes it, anything resembling smoke, char, or a hot-plastic smell promotes the call to dispatch and walks the caller through cutting power if safe.
The agent will never quote a panel upgrade or service change blind. It captures photos and routes to the estimator instead of inventing a number.
Jobs that need a permit get flagged in the summary so the office is not surprised when they read the dispatch the next morning.
Most electrical emergencies sound boring until they aren't. The phone screening is where the boring ones get separated from the dangerous ones.
Before you commit to anything, start with the missed-call audit.
Send us your last 30 days of call logs, or forward your after-hours line to a number we provision for one week.
No deck.
No pressure.
Just the call data.