Now onboarding our first service-business clients for after-hours and overflow pilots

Request a missed-call audit, free, no commitment →

07·Phonewright for Pest Control · Trade vertical

Roaches don't care about your office hours.

Built for pest techs running recurring routes.

Phonewright handles the after-hours and overflow calls that recurring routes inevitably produce. Bed bug suspicions, hornet nests near doors, and rodent sightings get qualified and slotted. Quarterly service renewals and contract questions get handled without bouncing to a tech who is already in a crawl space.

Request a missed-call audit →See pricing

75%

of after-hours calls go to voicemail, and most never get a callback.

Source: Industry data

100×

better odds of reaching a caller back if you respond in 5 minutes instead of 30. After that, they've already called the next company.

Source: Oldroyd, MIT/InsideSales

$300+

average single pest control treatment.

Source: Pest control treatment cost guides

$3K+

five-year recurring contract value.

Source: Recurring pest control pricing

On the pest control line

Pest control is recurring revenue with spiky one-time calls. The agent's job is to protect both: never miss a renewal, never overbook a panic call.

Emergencies, triaged

What an emergency call actually sounds like.

Three real-shape examples of pest control emergencies the agent recognizes and routes, with what happens after the first sentence.

EM·01

Hornet nest · over front door

"Big nest right above the front door. My kid was stung yesterday."

OutcomeSame-day priority. Nest size and access notes captured. Allergic-reaction history flagged.

EM·02

Bed bug confirmation

"I saw something in the mattress seam. I think we have bed bugs."

OutcomeInspection booked. Pre-prep instructions sent. Customer asked not to move belongings.

EM·03

Rodent in the kitchen

"Mouse in the pantry, droppings everywhere. We have a one-year-old."

OutcomeHealth-risk flag. Same-day or next-day inspection. Cleanup guidance offered.

Everyday bookings

The calls that fill the calendar.

Not every call is on fire. Most calls are paying work that just needs a competent voice on the line at the right time.

BK·01

Quarterly renewal

Existing customer, recurring service due.

OutcomeSlotted into the next route pass. Confirmation texted. Renewal logged in the CRM.

BK·02

New customer · general pest

Homeowner wants ants and roach prevention.

OutcomeQuoted from your standard package. Inspection booked. Service agreement queued.

BK·03

Termite inspection

Real-estate transaction, needs a WDI letter.

OutcomeInspection booked around closing date. Documentation requirements captured.

Tuned for the trade

Rules we set because we have heard the calls go wrong.

Every pest control agent ships with rules tuned to how the trade actually behaves. These are the defaults. Every client tunes their own from there.

Health risks always escalate.

Mentions of children, pregnancy, allergic reactions, or asthma promote the call to next-available regardless of the standard route.

Don't promise a treatment over the phone.

The agent never tells a customer what chemistry or method will be used until a tech inspects. It explains why and books the inspection.

Renewals are sacred.

Recurring service callers are recognized, never re-qualified from scratch, and routed to the existing account. Nothing kills a contract like being treated like a stranger.

Pest control is recurring revenue. The phone is where you protect the renewal, or where you lose it to the next ad.

Get started

Find out what your phones are costing you.

Before you commit to anything, start with the missed-call audit.

Send us your last 30 days of call logs, or forward your after-hours line to a number we provision for one week.

We will show you:

How many calls were missed
How many came after hours
How many looked bookable
How many looked urgent
How many needed follow-up
Where handoffs broke
Estimated gross profit exposure

No deck.
No pressure.
Just the call data.

Or call (405) 555-0100 · Email [email protected]
Outside business hours, the line is answered by a Phonewright agent, the kind we'd build for you. It'll book the consult, capture your context, and text us a summary. Try it.