EM·01
Active water · whole-home
"Pipe burst in the attic. Water is on every floor."
OutcomeTreated as priority. On-call accepts handoff. Insurance carrier captured pre-dispatch.
Built for water, fire, and mold mitigation crews on rotating on-call.
Phonewright answers the 2am calls that your rotating on-call schedule can drop. The agent gets the loss type, the source, the square footage, and the insurance carrier, then verifies a human accepts the dispatch before the caller is told help is coming.
Restoration is the one trade where speed and documentation matter equally. We do both before the truck leaves.
Three real-shape examples of restoration emergencies the agent recognizes and routes, with what happens after the first sentence.
"Pipe burst in the attic. Water is on every floor."
"Kitchen fire is out, fire department is leaving. House is open."
"Main line backed up into the basement. It's bad."
Not every call is on fire. Most calls are paying work that just needs a competent voice on the line at the right time.
Homeowner suspects mold after a slow leak from last year.
Existing job, adjuster wants additional documentation.
Smoke damage in finished basement, contents need pack-out.
Every restoration agent ships with rules tuned to how the trade actually behaves. These are the defaults. Every client tunes their own from there.
Insurance carrier, claim number (if available), and deductible are captured on every loss call. We do not give coverage advice, but we collect what your project manager will need.
The agent never tells a homeowner what insurance will or will not pay. That is for your team and the adjuster. The agent says so honestly when asked.
Every call is time-stamped and the loss-discovery time is captured. Documentation that holds up in a claim starts at the phone call.
Mitigation is the one job where the difference between a $4K invoice and a $40K invoice is who answered the phone first.
Before you commit to anything, start with the missed-call audit.
Send us your last 30 days of call logs, or forward your after-hours line to a number we provision for one week.
No deck.
No pressure.
Just the call data.