Now onboarding our first service-business clients for after-hours and overflow pilots

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01·Phonewright for HVAC · Trade vertical

When the heat goes out at 9pm, your phone is the business.

Built for service techs, not call centers.

Phonewright answers the calls your service line can't: after-hours, overflow, and the dispatch hour you spend driving. The agent triages no-heat emergencies, books straightforward repairs, and only wakes the on-call tech for the calls that genuinely can't wait.

Request a missed-call audit →See pricing

75%

of after-hours calls go to voicemail, and most never get a callback.

Source: Industry data

100×

better odds of reaching a caller back if you respond in 5 minutes instead of 30. After that, they've already called the next company.

Source: Oldroyd, MIT/InsideSales

$500+

average ticket on a single after-hours emergency repair.

Source: HVAC emergency pricing guides

$15K+

average lifetime value of one HVAC customer. Voicemail isn't a $500 problem.

Source: HVAC customer lifetime value benchmarks

On the hvac line

An HVAC line has a tide: tune-ups in spring, no-cool in July, no-heat the first hard freeze. We tune the agent for the tide your business is in.

Emergencies, triaged

What an emergency call actually sounds like.

Three real-shape examples of hvac emergencies the agent recognizes and routes, with what happens after the first sentence.

EM·01

No heat · infant in home

"Furnace started clicking and now the house is 58 degrees. Baby is six weeks old."

OutcomeTreated as emergency regardless of outdoor temp. Verified handoff to on-call.

EM·02

No cool · 104° outside

"Condenser stopped. Elderly father lives with us. He's lightheaded."

OutcomeHealth-risk flag. On-call dispatched. Summary texted before the bridge.

EM·03

Gas smell at the unit

"I smell something near the furnace closet."

OutcomeCaller is told to leave the home and call the gas company first. We log it and notify.

Everyday bookings

The calls that fill the calendar.

Not every call is on fire. Most calls are paying work that just needs a competent voice on the line at the right time.

BK·01

Spring tune-up

Returning customer wants their AC checked before summer.

OutcomeBooked into the next open slot. Confirmation texted. CRM record created.

BK·02

Capacitor replacement

"Outside unit is humming but the fan isn't spinning."

OutcomeDiagnosed as a likely capacitor. Booked next-day morning. Tech notified.

BK·03

Ductless mini-split quote

Homeowner wants three bedrooms zoned. Asks for an estimate visit.

OutcomeRouted to owner with full details: square footage, system count, timeline.

Tuned for the trade

Rules we set because we have heard the calls go wrong.

Every hvac agent ships with rules tuned to how the trade actually behaves. These are the defaults. Every client tunes their own from there.

Don't dispatch a tech for a thermostat reset.

The agent walks the caller through batteries, breakers, and the "Cool/Off/Heat" switch before scheduling a truck roll. Saves you a $0 invoice and a wasted hour.

Health-risk callers always escalate.

Mentions of infants, elderly residents, or oxygen equipment promote a no-heat or no-cool call to emergency status, no matter the season.

Big quotes go to the owner, not voicemail.

New-system inquiries, full installs, and commercial work are flagged for direct owner follow-up so $12K leads do not sit in a Monday morning callback queue.

Voicemail is fine for a hardware store. It is not a competitive response when a family's heat just went out.

Get started

Find out what your phones are costing you.

Before you commit to anything, start with the missed-call audit.

Send us your last 30 days of call logs, or forward your after-hours line to a number we provision for one week.

We will show you:

How many calls were missed
How many came after hours
How many looked bookable
How many looked urgent
How many needed follow-up
Where handoffs broke
Estimated gross profit exposure

No deck.
No pressure.
Just the call data.

Or call (405) 555-0100 · Email [email protected]
Outside business hours, the line is answered by a Phonewright agent, the kind we'd build for you. It'll book the consult, capture your context, and text us a summary. Try it.