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02·Phonewright for Plumbing · Trade vertical

A burst pipe does not wait until Monday.

Built for plumbers who answer their own phone.

Phonewright catches your overflow and after-hours calls before they roll to voicemail. Active leaks and sewage backups get triaged in the first sentence; drain clogs, water heater quotes, and fixture installs get booked on the calendar you already use.

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75%

of after-hours calls go to voicemail, and most never get a callback.

Source: Industry data

100×

better odds of reaching a caller back if you respond in 5 minutes instead of 30. After that, they've already called the next company.

Source: Oldroyd, MIT/InsideSales

$400+

average ticket on a single emergency plumbing call.

Source: Emergency plumbing cost guides

$8K+

typical homeowner spend across a 5-7 year plumbing relationship.

Source: Plumbing repair and services CLV data

On the plumbing line

Plumbing emergencies are wet, loud, and time-sensitive. Three minutes of voicemail is three minutes of damage you'll be bidding on later.

Emergencies, triaged

What an emergency call actually sounds like.

Three real-shape examples of plumbing emergencies the agent recognizes and routes, with what happens after the first sentence.

EM·01

Active flood · main shutoff unknown

"Water is coming up through the kitchen floor. I don't know where the shutoff is."

OutcomeWalked through locating the curb stop while on-call is dispatched. Context texted ahead.

EM·02

Sewage backup · two-story home

"Toilets on both floors are overflowing."

OutcomeTreated as priority. On-call accepts before the call is bridged.

EM·03

Water heater leak · finished basement

"Tank is leaking onto carpet. Smells warm."

OutcomeWalked through shutting off cold supply and gas/power. Tech notified with photo request.

Everyday bookings

The calls that fill the calendar.

Not every call is on fire. Most calls are paying work that just needs a competent voice on the line at the right time.

BK·01

Drain cleaning

"Kitchen sink has been draining slow for a week."

OutcomeBooked. Snake job estimated and confirmed via text.

BK·02

Faucet install

Customer bought a fixture at the hardware store and wants it installed.

OutcomeBooked into the half-day install slot. Reminder text scheduled.

BK·03

Tankless conversion quote

Homeowner replacing a 17-year-old tank, asking about tankless options.

OutcomeRouted to estimator with home age, fuel type, and household size captured.

Tuned for the trade

Rules we set because we have heard the calls go wrong.

Every plumbing agent ships with rules tuned to how the trade actually behaves. These are the defaults. Every client tunes their own from there.

Active water always escalates.

If the caller says water is currently moving where it should not be, the call is treated as emergency, no matter the hour, no matter the dispatcher's mood.

Don't quote pricing the agent doesn't know.

When a caller asks for a price the agent isn't certain about, it says so honestly and books the diagnostic visit instead of guessing.

Confirm the address twice.

Plumbing dispatch addresses are confirmed by spelled-out street name and verified ZIP before the job is written. We have seen what happens when a tech rolls to the wrong house.

Plumbing is one of the only trades where five extra minutes of ringing turns into a five-figure mitigation invoice.

Get started

Find out what your phones are costing you.

Before you commit to anything, start with the missed-call audit.

Send us your last 30 days of call logs, or forward your after-hours line to a number we provision for one week.

We will show you:

How many calls were missed
How many came after hours
How many looked bookable
How many looked urgent
How many needed follow-up
Where handoffs broke
Estimated gross profit exposure

No deck.
No pressure.
Just the call data.

Or call (405) 555-0100 · Email [email protected]
Outside business hours, the line is answered by a Phonewright agent, the kind we'd build for you. It'll book the consult, capture your context, and text us a summary. Try it.